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Privacy policy

Privacy and Personal Data Protection Notice

Koleks d.o.o. undertakes to provide protection to customers' personal data, by collecting only the necessary, basic information about customers/ users that are necessary to fulfil our obligations; informs customers about how to use the collected data, regularly gives customers the opportunity to choose how to use their data, including the possibility of deciding whether or not to remove their name from lists used for marketing campaigns. All user data is strictly kept and is only available to employees who need this information to do their job. All Q SHOES employees and business partners are responsible for respecting the privacy principles.

Protection of personal data in accordance with the General Data Protection Regulation of the European Parliament and the Council No. 2016/679-Regulation and the implementation of the General Data Protection Regulation.


Trust-based partnership

When KOLEKS d.o.o. set the goal of offering only quality products and services, i.e. selling well-known and proven products, we knew that we could not succeed in this without very important partners - you, our customers. Whether you're browsing products over website or you pick up your favorite shoes in our stores, we work together to create better comfort and quality of our footwear. KOLEKS d.o.o. is based on partnership with our customers. Without You KOLEKS d.o.o. would not exist.

This partnership also applies to the use of your personal data. Just as the purchase of footwear in the Q SHOES store is based on cooperation, KOLEKS d.o.o. cooperates with customers in terms of their privacy. With this Privacy and Personal Data Protection Notice, we also inform you about how we collect and use your personal information and who we disclose it to and how you can access, change, or remove it.


Better thanks to you

To make KOLEKS Ltd. better, we need your help. You can help us by giving us different information to make it better for you and others. Below you will find an explanation of why we need your data as well as information about how we get it and how we use it.

In this Privacy and Personal Data Protection Notice, "personal data" means any of your data, such as name, address, email address, phone number, etc. KOLEKS d.o.o. collects, uses, processes and forwards personal data in accordance with applicable regulations governing the protection of personal data.


Why we collect your personal information

Customer Service

In order for our Customer Service employee to answer your questions, we need your personal information such as your name, address and phone number. This information is used to answer your questions as best and fully as possible.

Special offers, actions, catalogues, invitations to the promotion of collections

When you register online to receive Q SHOES newsletters, we will request your personal information so that we can record the success of our promotions for future offers. You will also provide such information when filling out the Q SHOES card of the customer collected in the Q SHOES store or through our partners.

Regardless of why we collect your personal information, we promise to use it as described in this Privacy and Personal Data Protection Notice. When you provide us with personal information, you agree to be processed in one or more of the ways described in this Privacy and Personal Data Protection Notice.

Online store

When creating orders in online store, we will ask for this specific information that we need to realize your order. This information is name, surname, delivery address, telephone number, account delivery address, e-mail address. This information is used exclusively for the realization of your order and will not be shared with third parties. KOLEKS d.o.o. reserves the right to use them internally for the purpose of possible complaints or for the purpose of conducting shopping satisfaction research. 

Data we collect automatically:

In order to maintain our website and ensure its functioning as you expect when you visit it, KOLEKS d.o.o. uses technology commonly referred to as cookies. Cookies are small files that we send to your computer, and we can access them later. They can be temporary or permanent and use JavaScript or Flash technology, for example. Thanks to cookies, you can search our pages without difficulty and you see those results that are relevant to you. Cookies show us what interests you and other visitors to our website, and this helps us improve its use for everyone. Here you can find more information about cookies..

Different types of cookies are used:

  • The necessary cookies allow you to search the website and use its necessary features.
  • Efficiency cookies collect anonymous information about the pages you visit. This tells us which products are the most popular and what users on our site are interested in.
  • Function cookies remember your choices and improve subsequent visits to the site.
  • Advertising cookies allow you to share and send information to other websites that may be important to you.

Cookies stored on your computer can be accessed when you visit our website or open the email, we sent you.

If you want to delete cookies that are already on your computer, please view the instructions of the supplier of your internet browser by clicking on "Help" in the menu of the same browser.


How we're going to use your data

Just like you, we don't like spam either. That is why we promise never to sell and/or forward or otherwise transfer your personal information to unrelated third parties.

Occasionally, however, we need to involve other companies to provide us with some services. In some cases, we need to give these companies some information to provide a service to us and, ultimately, to you. For example, the Delivery Service needs to know your name and address in order to deliver the products to you. Furthermore, services provided by some other companies include marketing assistance, processing credit and debit card payments, providing customer services, and sending messages on our behalf, so these companies should also know your information. We will limit the personal information we provide to these companies and will only have access to the information they need for specific purposes. Koleks d.o.o. strictly monitors them to make sure that the privacy of our customers is always protected.

If you give us a name and a delivery address other than yours, you should have that person's permission to provide us with their personal information and use it for specific purposes. When you give us information like that, you declare that you have the permission of the person whose information you provide.

Sometimes we will pass some of your personal data to an IT administrator (or another company we engage to help us provide services to you) in accordance with applicable regulations governing the protection of personal data. However, we always reserve administrative, technical and physical rights to protect personal data that are transferred to other countries or companies from unauthorized disclosure, use, alteration or destruction.

We may disclose your personal information in order to comply with legal or legal obligations, for example, at the request of the police. We may also share your personal information if our company (or part of it) is sold and the customer of the company needs your information to continue providing services.



When you give us some personal information, you also give us permission to contact you for marketing purposes that may include letters, phone calls, texts or emails.

We will make sure that we send you messages that we think you will be interested in, for example, the dates of sales in our stores or on our websites, details about special offers or information about new products and/or services. If you do not want us to use your data for these purposes, you can cancel the above at any time by sending an e-mail to our address 
 [email protected] or sending a notification requesting the deletion of your data from our database to Koleks d.o.o. Nodilova 7, 10000 Zagreb.


Save and update your data

Hidden, but always accessible

You will always have access to any personal information you share with KOLEKS d.o.o.

When you keep "Profile" on your website, you can change the details of your account yourself. You can also change the data by calling us or sending us a letter or email, but also using one of the options offered below. 

If you want to know what personal information KOLEKS d.o.o. has, please write to our data protection specialist at the address below.


We keep them safe

We take appropriate security measures to protect your personal information from any foreseeable risks. The security of your data is very important to KOLEKS d.o.o.


Another address? Other wishes? Tell us.

Write to us at:
Koleks d.o.o
Nodilova 7
10000 Zagreb, Croatia

We will answer to you as soon as possible.

We may occasionally amend this Privacy and Personal Data Protection Notice and suggest that you review it regularly on our website to know about the changes.



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