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Privacy policy

Privacy and Personal Data Protection Notice

Trust-based partnership

When Q SHOES - Quality Concept Store set a mission to offer top quality footwear, i.e. to sell brands of well-known footwear manufacturers, we knew that we could not succeed in this without very important partners - you, our customers. Whether you're browsing through the website or trying on your future shoes in our stores, we're working together to create better comfort and quality in our footwear.

Koleks d.o.o., owner of the Q SHOES brand, is based on partnership with our customers. Without you Koleks d.o.o. would not exist.

This partnership also applies to the use of your personal data. Just as the purchase of Q SHOES footwear brands is based on cooperation, Koleks d.o.o. cooperates with customers in matters of their privacy. With this Notice on the protection of privacy and personal data, we inform you about how we collect and use your personal data, to whom we disclose it and how you can access, change or remove it.

Better thanks to you

In order for Koleks d.o.o. be better, we need your help. You can help us by giving us different information for this purpose so that we can be better for you and others. Below you will find an explanation of why we need your data, as well as information on how we get it and how we use it.

In this Notice on the protection of privacy and personal data, "personal data" refers to any of your data, for example, name, address, e-mail address, phone number, etc. Koleks d.o.o. collects, uses, processes and forwards personal data in accordance with current regulations governing the protection of personal data.

Which of your data do we collect and why?

Direct sales in stores

In case of reservation of our products or at your request of product delivery after purchase in our stores, we may need, in agreement with you, some of your data such as name and surname, address and/or phone number or email address, all for the purpose of realizing the purchase.

Q SHOES loyalty club

By filling out our Loyalty Club form, in our stores or online, you give us your consent to use some of your data, such as name and surname, address, email and/or mobile phone, in order to provide direct marketing services. After signing up to the Q SHOES loyalty club, users receive our notifications about products, services and other business information via mail, sms or e-mail, depending on the chosen method.

All data entered when registering in the Koleks d.o.o Q SHOES loyalty club is stored securely and not used for other purposes. The user can withdraw consent at any time and/or object to the processing of said personal data for the purpose of direct marketing, by mail or electronic mail to the address: [email protected]. The same applies to special offers, promotions, catalogs, invitations to promote collections.

Online store

When creating orders in online store, we will ask for this specific information that we need to realize your order. This information is name, surname, delivery address, telephone number, account delivery address, e-mail address. This information is used exclusively for the realization of your order and will not be shared with third parties. KOLEKS d.o.o. reserves the right to use them internally for the purpose of possible complaints or for the purpose of conducting shopping satisfaction research. 

Data collected through video surveillance

About the part of this privacy policy related to the collection of data through video surveillance more at this link..

Data we collect automatically:

In order to maintain our website and ensure that it functions as you expect when you visit it, Koleks d.o.o. uses technology commonly called "cookies". Cookies are small files that we send to your computer, and we can access them later. They can be temporary or permanent in use for example, for JavaScript or Flash technology. Thanks to cookies, you can search our pages without difficulty and you will be shown the results that are relevant to you. Cookies show us what you and other visitors to our website are interested in, which helps us improve the experience for everyone. You can find more information about cookies here.

Different types of cookies are used:

  • The necessary cookies allow you to search the website and use its necessary features.
  • Efficiency cookies collect anonymous information about the pages you visit. This tells us which products are the most popular and what users on our site are interested in.
  • Function cookies remember your choices and improve subsequent visits to the site.
  • Advertising cookies allow you to share and send information to other websites that may be important to you.

Cookies stored on your computer can be accessed when you visit our website or open the email, we sent you.

If you want to delete cookies that are already on your computer, please view the instructions of the supplier of your internet browser by clicking on "Help" in the menu of the same browser.

How we're going to use your data

Just like you, we don't like spam either. That is why we promise never to sell and/or forward or otherwise transfer your personal information to unrelated third parties.

Occasionally, however, we need to involve other companies to provide us with some services. In some cases, we need to give these companies some information to provide a service to us and, ultimately, to you. For example, the Delivery Service needs to know your name and address in order to deliver the products to you. Furthermore, services provided by some other companies include marketing assistance, processing credit and debit card payments, providing customer services, and sending messages on our behalf, so these companies should also know your information. We will limit the personal information we provide to these companies and will only have access to the information they need for specific purposes. Koleks d.o.o. strictly monitors them to make sure that the privacy of our customers is always protected.

If you give us a name and a delivery address other than yours, you should have that person's permission to provide us with their personal information and use it for specific purposes. When you give us information like that, you declare that you have the permission of the person whose information you provide.

Sometimes we will pass on some of your personal data to our footwear manufacturing partners (or to another company we engage to help us provide services to you) in accordance with applicable regulations governing the protection of personal data. However, we always retain administrative, technical and physical rights to protect personal data that are forwarded to other countries or companies from unauthorized disclosure, use, alteration or destruction.

We may disclose your personal information in order to comply with legal or legal obligations, for example, at the request of the police. We may also share your personal information if our company (or part of it) is sold and the customer of the company needs your information to continue providing services.


When you give us some personal information, you also give us permission to contact you for marketing purposes that may include letters, phone calls, texts or emails.

We will make sure that we send you messages that we think you will be interested in, for example, the dates of sales in our stores or on our websites, details about special offers or information about new products and/or services. If you do not want us to use your data for these purposes, you can cancel the above at any time by sending an e-mail to our address 
 [email protected] or sending a notification requesting the deletion of your data from our database to Koleks d.o.o. Nodilova 7, 10000 Zagreb.

Save and update your data

Hidden, but always available.

You will always have access to all personal data that you share with Koleks d.o.o. When you save your "Profile" on the website, you can change your account details yourself. You can also change the data by calling us or sending us a letter or e-mail, or by using one of the options offered below. 

If you want to know which of your personal data Koleks d.o.o. collects, you can contact us at our address [email protected]

We keep them safe

We store your data as long as necessary in accordance with legal provisions or in accordance with your wishes until you revoke it.

We take appropriate security measures to protect your personal data from all foreseeable risks. The security of your data is very important to Koleks d.o.o.

Regardless of why we collect your personal information, we promise to use it as described in this Privacy and Personal Data Protection Notice. When you provide us with personal information, you agree to be processed in one or more of the ways described in this Privacy and Personal Data Protection Notice.

Another address? Other wishes? Tell us.

Write to us at:

Koleks d.o.o

Nodilova 7

10000 Zagreb, Croatia


[email protected]

We will answer to you as soon as possible.

We may occasionally amend this Privacy and Personal Data Protection Notice and suggest that you review it regularly on our website to know about the changes.


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