After completing your purchase, the web shop sends you a receipt within a day and informs you of successful (or unsuccessful) authorization status and further orders.

All products found on the online store are in stock and ready for delivery. The inventory update is done at the end of the day, so there is a very small possibility that the requested item is not available. If you ordered an item that is not available in inventory, we will notify you by email and cancel the transaction.

• Credit or debit cards: Visa, MasterCard, Maestro, American Express, Diners i Discover
• PayPal
• Google Pay
• Wire transfer

If your credit card has not successfully completed the authorization process of your order, you can continue to pay with any other credit or debit card.

Za sve kupnje u Republici Hrvatskoj trošak dostave iznosi 6 €.

Za narudžbe u Europskoj Uniji dostava iznosi 15 €.

For orders in countries not in the EU, shipping cost is 20€.

We deliver using the DHL Worldwide international partner.

The ordered goods will be delivered within 1 to 2 working days for European Union (EU), Switzerland, Norway and Iceland. For all other countries for delivery takes 3 to 4 working days.

Once your order has been delivered, you will receive a confirmation email or SMS from DHL containing shipping information and tracking number so that the progress of your order delivery can be tracked. DHL offers standard and flexible delivery options.

Yes, ordering through Q SHOES shop is safe. Because where you enter your personal and credit card information is under the control of a "secure server" and no one (including us) has any information about your (secret) credit card information. Protection of personal data in accordance with the General Data Protection Regulation of the European Parliament and the Council No. 2016/679-Regulation and implementation of the General Data Protection Regulation. WSPay, as the executor of credit card authorization and billing, handles personal data in the capacity of processor and personal data in accordance with the General Data Protection Regulation of the European Parliament and the Council No. 2016/679 and according to the strict rules of the PCI DSS L1 regulation on protecting registration and data transfer. WSPay uses an SSL certificate with 256-bit encryption and TLS 1.2 cryptographic protocol as the highest level of protection when entering and transferring data.

Personal data used for authorization and payment purposes are considered confidential information.

Isporučujemo iz Hrvatske (Europska unija) za sva odredišta u Europskoj uniji. Za sve ostale zemlje primatelj je odgovoran za sve uvozne naknade, prilagođene poreze i lokalne poreze koje nameće zemlja u koju se vrši otprema. Budući da isporučujemo u sve zemlje s DHL-om, možete provjeriti što bi mogle biti naknade, prilagođeni porezi i lokalni porezi s DHL Express https://www.dhl.com/en.html  za vašu zemlju.

Ako iz bilo kojeg razloga niste u potpunosti zadovoljni, možete zamijeniti sve kupnje u roku od 15 dana od primitka. Napomena: Možemo zamijeniti samo ispravan proizvod koji je u izvornom stanju i nije nošen. Istu stavku moguće je zamijeniti samo za drugu veličinu. Trošak povrata je vaš trošak. Prethodno rezervirana stavka razmjene bit će poslana odmah po našem trošku.

The customer has the right to return within 15 days from the date of receipt of the footwear, and we are re-delivering the new size or color free of charge! You are obliged to contact us first by e-mail [email protected]  and fill in the request for replacement. Upon our confirmation, we will contact you for a replacement. When we receive your shipment, we will deliver the required size or color for free.

When picking up the goods, the buyer is obliged to check any damages and immediately ask the post office official who delivered the package or refuse to take the package when there was visible external damage. Please contact us regarding this case by e-mail  [email protected]


The buyer has the right to object within 15 days if there is a defect on the product. Before returning the product, it is necessary to clean it and write a written explanation with the reason for objecting to the e-mail  [email protected] or fill in the return form that came with the product. Send the product explaining the complaint to Q SHOES, Ilica 47, 10000 Zagreb, Croatia with respect to the web shop – claim. When we receive the product, we follow the quality control procedure to determine what kind of damage and whether it is possible to repair it. The deadline for the completion of the complaint is 15 working days after receiving the complaint. The manufacturer is not responsible for mechanical damage to the upper part and soles while wearing shoes or jumping, sliding and similar activities that can damage the shoes.