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RETURN AND EXCHANGE INFORMATION

Thank you for your purchase at www.qshoes.com  and we hope you are satisfied with your order. If for any reason you are not completely satisfied, you can return or exchange any purchase. You must send or return the goods to us no later than 15 days from the date on which you communicated your wish to cancel the contract or exchange. The deadline is met if you send the goods back before the expiry of the fifteen-day period. The cost of return is borne by the buyer.

Below are steps to restore or exchange an order:

 
STEP 1

To exercise this right to a refund or exchange, you must notify us of your decision at the following email: [email protected] with the following information:

  1. Refund (write what you want to return) or
  2. Exchange (write what you want to exchange for):
  3. Order Number:
  4. First and last name:

Once we have received your feedback/exchange information email, we will authorise you to send your shoes back.

 
STEP 2

Once we receive your feedback or exchange email, we will authorize you to send the shoes back to our address.

1. You can do it on your own. If you decide to send the whole package by yourself to this address:
Q SHOES
Ilica 47
10000 Zagreb, Croatia

2. If you want that Q SHOES organizes a return, use this link for paying 30€ for organization of return: https://qshoes.com/en/shop/general/return-fee/. After payment we will send you shipping documents that you will give to the courier. Return will be done by DHL Worldwide.

STEP 3

Shoes must be packed and shipped in the same shoe box and shipping box. Also please fill out  RETURN AND EXCHANGE FORM and send it with the shoes. All items must be returned in their original condition, unworn, washed or altered, and with tags still attached. The cost of return is borne by the buyer. ​

 
STEP 4

Once we have received the package, we will confirm receipt and send you a replacement for free. If you have applied for a refund, all approved refunds will be approved as soon as possible (invoice and payment method used for the original purchase).

Detailed instructions on our return policy can be found on the website http://www.qshoes.com at the link Terms and Conditions .

You can always contact us on this e-mail: [email protected]r

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